United Regional recently defined five core values that reflect who we are and what we strive to be known for — guiding how we care for patients, support one another, and serve our community. These values are already part of our culture, and in the weeks ahead, you’ll see them highlighted more intentionally across the organization as each of us continues to embody them in meaningful, consistent ways.
Compassion
We care deeply for others.
Behaviors
Treat every individual with genuine empathy and respect
Care for patients and families as if they were our own
Communicate using the “Heart-Head-Heart” model
Treat the person as an individual, not just a number in a bed
Advocate for patients with a desire to address their needs
Be fully present and attentive to others, free of distractions
Excellence
We deliver high quality, comprehensive care close to home.
Behaviors
Continuously advance safety, performance and outcomes
Empower a culture of continuous improvement
Show up every day with ownership and a strong work ethic
We are all leaders; hold ourselves and others accountable
Accept nothing less than the highest standards of care
Learn from our setbacks, and be receptive to feedback
Integrity
We build trust in all that we do.
Behaviors
Always do the right thing, even when it is difficult
Uphold high ethical standards and ensure patient confidentiality
Treat every person with dignity and respect
Be honest and transparent in our communications
Own our actions & follow through on commitments
Growth
We value progress and mindful expansion.
Behaviors
Move forward with purpose and financial stewardship
Support a healthy, thriving community, evolving to meet changing needs
Invest in technology, equipment, facilities and people to promote better outcomes for our patients
Innovate to become a healthcare destination
Expand services and modernize care
Don’t just embrace change, create it
Alignment
We work together to achieve a shared goal of improving health and wellbeing.
Behaviors
Form strong partnerships to improve our community as a whole
Collaborate across departments to ensure seamless care
Guard against a “we/they” mindset; we are all one team
Consistently demonstrate our values in all interactions
Ensure clear understanding of how each role contributes to the organization’s success
